Home base is Laguna Hills, ZIP 92653, in Orange County. From there dispatch covers the neighboring cities listed below. Each city has its own page, because the water problems differ: hillside runoff in one, shared walls in another, age-restricted buildings in a third.
If your address is not listed, call anyway. Dispatch will tell you whether a crew can reach it.
Water still spreading?
Call the 24/7 line and describe what you see.
Cities we serve
How coverage works
Crews are dispatched by address and by who is available that day. Same-day response is offered when a crew is available, and no arrival time is promised. Tell dispatch your street, the type of water and what is wet, and you will hear what comes next.
Each city sits within one or more water districts, and the district you call for a shut-off or a sewer question depends on your address. Check your water bill for the name. Districts in this area include El Toro Water District and Moulton Niguel Water District, with others serving parts of Mission Viejo and Lake Forest.
Nearby places we also reach
Foothill Ranch (ZIP 92610), San Juan Capistrano (ZIP 92675), Rancho Santa Margarita (ZIP 92688) and Laguna Beach (ZIP 92651) are close enough that people in those places do call. They do not have their own pages, so use the closest city page for local detail and ask dispatch about your address.
Closer to the hub, the Laguna Woods page and the Mission Viejo page describe the roads and neighborhoods dispatch uses most often.
Which water district serves each city
Your water district decides who shuts off the main in an emergency and who answers sewer questions. These come from each district's own service-area pages, and several cities are split.
| City | Water districts listed | What to do |
|---|---|---|
| Laguna Hills | El Toro Water District (portions) and Moulton Niguel Water District | Check your bill for the district name |
| Mission Viejo | Santa Margarita, Moulton Niguel and El Toro Water Districts | Check your bill, since neighborhoods differ |
| Lake Forest | Irvine Ranch Water District mainly, El Toro Water District in the southeast, Trabuco Canyon Water District in a small northern area | Check your bill |
| Aliso Viejo | Moulton Niguel and El Toro Water Districts | Check your bill |
| Laguna Woods | El Toro Water District serves the entire city | Call El Toro Water District at (949) 837-0660 |
| Laguna Niguel | Moulton Niguel Water District | Check the district page for emergency numbers |
Who issues permits in each city
Permit rules vary by scope, and each city has its own office. Laguna Hills Community Development and Building and Safety are at the Civic Center, 24035 El Toro Road, phone (949) 707-2600. Mission Viejo runs Building Services under contract at 200 Civic Center and takes applications online. Laguna Woods lists its building permitting at 24264 El Toro Road, and its page notes that HOA approval does not replace a city permit.
For Lake Forest, Aliso Viejo and Laguna Niguel, check the city website or call city hall before starting structural, electrical or plumbing repair. Cosmetic repair is treated differently from structural work, so ask which category your job falls into.
A few facts that set each city apart
Mission Viejo
A contract city incorporated March 31, 1988, with hillside terrain that sends storm runoff downhill.
Lake Forest
Incorporated December 20, 1991. Foothill Ranch and Portola Hills joined in 2000, so older and newer neighborhoods sit side by side.
Aliso Viejo
Incorporated July 1, 2001. The city reports that 61 percent of its housing is multifamily or attached, so shared walls and ceilings matter.
Laguna Woods
Incorporated March 24, 1999. Laguna Woods Village, built from 1963 to 1985, is an age-restricted community with three mutuals.
Laguna Niguel
Incorporated December 1, 1989. More than a third of the city is open space, and the city's safety element maps FEMA flood zones in several places.
Laguna Hills
Incorporated December 20, 1991, after the Moulton Ranch was subdivided in the early 1960s. Home base for dispatch.
Service area FAQs
Travel is part of how the scope and price are explained before work starts. Ask dispatch on the first call and the technician will go through it with you.
Sometimes. Call the 24/7 line with your address and dispatch will confirm. Foothill Ranch, San Juan Capistrano, Rancho Santa Margarita and Laguna Beach are examples.
Read the one closest to your address. Each covers its own roads, water district, permit office and common water problems.